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Secure Shopping

Novo Surgical, Inc. takes great pride in offering a safe and secure shopping environment. The safety of your personal information is extremely important to us, and we use a wide variety of electronic and physical security measures, devices and processes to protect your personal data from unauthorized access.

We certainly don’t appreciate when others give away our personal information, and we know you don’t either. That's why we don't rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.


Every credit card purchase is covered by our Safe Shopping Guarantee. Federal law protects consumers from unauthorized purchases. Under the Fair Credit Billing Act, your liability is limited to $50.00 for unauthorized and/or fraudulent charges. If your bank does hold you liable for any of this $50.00, Novo Surgical will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card information resulted through no fault of your own and from purchases made on our website while using the secure server.

As always, in the event of unauthorized use of your credit card, you must notify your credit card provider or bank in accordance with its reporting rules and procedures.

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SECURE SOCKETS LAYER (SSL) uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption, or scrambling, of sensitive information during your online transactions. The forms on our site are secured with SSL technology so your personal information stays safe and out of the wrong hands.

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Comodo Group, Inc.® is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With Comodo® as our partner, you can feel confident shopping on our website.

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INDUSTRY STANDARD FIREWALLS servers are protected by secure firewalls – communication management computers specially designed to keep information secure and inaccessible by other Internet users.

SSL Technology and Industry Standard Firewalls work together to ensure your privacy and to assist in protecting your personal data.

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Novo Surgical’s web servers are managed by one of the biggest and most reputable names in the web hosting arena. The company’s infrastructure serves more than 85,000 customers and more than 600,000 domain names in the United States alone, and has among its client base some of the biggest global brands.

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For your protection, does not store credit card information for any of its customers. When you enter payment information on our secure site, it is encrypted and passed along a secure connection to our payment processing partner, PayPal™. Once PayPal™ authorizes the payment, the credit card information is eradicated permanently from our servers. Novo Surgical is proud to partner with PayPal™, one of the biggest names in payment processing services.

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Still have questions, or prefer to order via phone or fax? The Novo Surgical Customer Service Team is happy to help.

  • Call: 877.860.NOVO (6686)
  • Fax: 877.880.NOVO (6686)
  • Email:

Thank you, and have a safe, happy shopping experience!

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